Privacy Policy

This Privacy Policy explains how NEON FOUNDRY LTD (“Neon Foundry”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, contact us, purchase a digital product, or request support.

Neon Foundry is the business responsible for the personal information described in this policy. GrowthPilot is a Framer template sold by Neon Foundry; it is not a separate company or data controller.

1. Who We Are

NEON FOUNDRY LTD
Company number: 17121713
Registered in: England and Wales
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@neonfoundry.net
Website: https://neonfoundry.net

For the purposes of UK data protection law, NEON FOUNDRY LTD is the controller of personal information processed through our website, product support, and customer relationship, except where another organisation acts as an independent controller.

2. Scope of This Policy

This policy applies when you:

• Visit the Neon Foundry website;

• Contact us through a form or by email;

• Purchase or download a digital product;

• Receive product access, updates, or support;

• Communicate with us about an order, licence, complaint, or privacy request.

This policy covers products supplied by Neon Foundry, including the GrowthPilot Framer template.

It does not govern websites created and operated by customers using our templates. A customer who publishes a website using GrowthPilot or another Neon Foundry template is responsible for configuring that website lawfully and providing its own privacy and cookie information.

3. Personal Information We Collect

We aim to collect only the personal information reasonably necessary to operate our website, supply products, and provide support.

3.1 Information You Give Us

When you contact us, request support, or exercise a privacy right, you may provide:

• Your name;

• Email address;

• Company or organisation name;

• The contents of your message;

• Order or checkout reference;

• Screenshots, attachments, or other information you choose to provide.

Please avoid sending sensitive or special-category information unless it is genuinely necessary for us to handle your request.

3.2 Purchase and Order Information

When you purchase a digital product through Polar, information connected with the order may include:

• Your name and email address;

• Country and billing address, where required;

• Business name and tax identification details, where provided;

• Product, price, licence, discount, and purchase date;

• Order, customer, invoice, or checkout identifiers;

• Payment and refund status;

• Information needed to deliver the product and provide support.

Polar acts as the merchant of record and authorised reseller for purchases completed through its checkout. Polar and its payment processors handle payment-card information under their own privacy terms. Neon Foundry does not receive or store your complete payment-card number or security code.

3.3 Website and Technical Information

When you use our website, our hosting, security, or analytics providers may automatically process limited technical information, such as:

• IP address;

• Browser and device type;

• Operating system;

• Pages visited and referring page;

• Approximate location derived from an IP address;

• Date, time, and duration of visits;

• Security, diagnostic, and error logs;

• Cookie or similar-technology identifiers, where used.

We use this information to operate, secure, troubleshoot, and improve the website. We do not use it to create behavioural advertising profiles.

3.4 Information From Other Sources

We may receive personal information from:

• Polar in connection with purchases, orders, refunds, and product delivery;

• Website hosting, form, email, or support providers;

• Professional advisers or public authorities where legally necessary;

• A company or client that purchases a product on your behalf.

4. Why We Use Personal Information

We process personal information only where we have an appropriate lawful basis.

Our legitimate interests include operating and protecting our business, supporting customers, improving our products and website, preventing misuse, and keeping appropriate business records. We consider whether these interests are balanced against your rights and expectations.

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies.

Strictly Necessary Technologies

These may be used without consent where they are necessary to:

• Deliver the website;

• Maintain security;

• Prevent fraud or abuse;

• Remember essential choices;

• Enable requested functionality.

Analytics and Other Non-Essential Technologies

Where we use non-essential analytics or similar technologies, we will provide appropriate information and request consent where required. You may reject or withdraw consent through the available cookie controls.

You can also control cookies through your browser settings, although disabling strictly necessary technologies may affect website functionality.

We do not use cookies for cross-site behavioural advertising.

6. How We Share Personal Information

We do not sell or rent personal information.

We may share limited personal information with:

• Polar, which provides checkout, merchant-of-record, order, tax, invoice, refund, and customer-management services;

• Polar’s payment processors, where necessary to complete a transaction;

• Website hosting and infrastructure providers, including Framer where applicable;

• Email, form, support, file-delivery, security, and analytics providers;

• Accountants, solicitors, insurers, and other professional advisers;

• Government bodies, regulators, courts, law-enforcement agencies, or tax authorities where required;

• A purchaser or successor if Neon Foundry is involved in a genuine business reorganisation, sale, or transfer.

These parties may act as processors on our instructions or as separate controllers under their own privacy policies.

7. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where UK data protection rules apply to an international transfer for which we are responsible, we take reasonable steps to ensure that an approved transfer mechanism is used. This may include:

• UK adequacy regulations;

• The UK International Data Transfer Agreement;

• The UK Addendum to approved standard contractual clauses;

• Another lawful safeguard or exception.

You may contact us for more information about safeguards relevant to your personal information.

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security, and dispute-resolution requirements.

Our typical retention periods are:

• Order, invoice, licence, and transaction records: generally six years from the end of the relevant company financial year, or longer where legally required;

• Customer-support and product-access records: for the active customer relationship and a reasonable period afterwards;

• General enquiries: normally up to 24 months after the last meaningful contact;

• Security and technical logs: for a limited period appropriate to security, troubleshooting, and fraud prevention;

• Marketing records: until consent is withdrawn or the information is no longer needed;

• Privacy requests and complaints: for as long as needed to respond, demonstrate compliance, and manage possible legal claims.

We may retain information for longer where required by law, a regulator, litigation, fraud prevention, or an unresolved dispute.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.

However, no online service, email system, or storage method can be guaranteed to be completely secure. You should use appropriate care when deciding what information to send to us.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Be informed about how your information is used;

• Request access to your personal information;

• Ask us to correct inaccurate or incomplete information;

• Request deletion of your information;

• Request restriction of processing;

• Object to processing based on legitimate interests;

• Request data portability;

• Withdraw consent at any time where processing relies on consent;

• Complain about how your information has been handled.

Some rights are subject to legal conditions and exemptions. For example, we may need to retain certain transaction records to comply with tax or accounting obligations.

To exercise a right, email support@neonfoundry.net. We may ask for information reasonably necessary to verify your identity and locate the relevant records.

11. Data Protection Complaints

You may submit a data protection complaint to:

support@neonfoundry.net

Please explain your concern and provide any relevant order reference or correspondence. We will acknowledge and investigate complaints in accordance with applicable data protection requirements.

You also have the right to complain to the UK Information Commissioner’s Office if you are dissatisfied with our response:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint

We encourage you to contact us first so we have an opportunity to address your concern.

12. Marketing Communications

We do not send promotional email unless we have an appropriate lawful basis.

Where marketing consent is required, you may withdraw it at any time by:

• Using the unsubscribe option in the communication; or

• Emailing support@neonfoundry.net.

Withdrawing marketing consent does not prevent us from sending essential messages about an order, product delivery, licence, security matter, or support request.

13. GrowthPilot and Customer-Created Websites

GrowthPilot is a downloadable Framer template. Purchasing or using the template does not by itself send information about visitors to Neon Foundry.

Customers who use GrowthPilot to create and publish their own websites are independently responsible for:

• Their website’s privacy notice;

• Cookie consent and analytics configuration;

• Contact forms and lead collection;

• Marketing communications;

• Third-party integrations;

• Data retention and security;

• Compliance with laws applying to their business and visitors.

Demo forms, analytics, testimonials, integrations, and placeholder content should be reviewed and configured before a customer publishes a website.

14. Third-Party Websites and Services

Our website and products may contain links to third-party websites or services, including Framer and Polar.

We do not control those third parties and are not responsible for their privacy practices. You should review their privacy notices before providing personal information.

15. Children’s Privacy

Our website and digital products are intended for businesses, professionals, and individuals capable of entering into a purchase contract. They are not directed at children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact support@neonfoundry.net so we can review and, where appropriate, delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, products, service providers, legal obligations, or data-handling practices.

The revised policy will be published on this page with an updated date. Where a change materially affects how we use personal information, we will take reasonable steps to provide additional notice where appropriate.

17. Contact Us

For privacy questions, rights requests, or complaints, contact:

NEON FOUNDRY LTD
Company number: 17121713
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@neonfoundry.net
Website: https://neonfoundry.net